Customer Support executive (Voice process)

0 - 1 Years
Mumbai

Job Description

Dear Candidates,

Greetings from Alpha Management Consultants!!!

Looking out for candidates with the following:
 
Experience: 0 - 1 years    

Job functions:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Resolve customer complaints via phone, email, mail or social media


Requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively


If interested, kindly share your updated profile to pooja@alphaconsultants.in


Regards,

Pooja

Talent Acquisition

                          

Salary: Not Disclosed by Recruiter

Industry:Publishing

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role:Fresher

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Company Profile

Alpha Management Consultants

Alpha Management Consultants is emerging as a leader in HR consultancy services. With a set of young, dynamic and dedicated professionals. Our Vision to provide excellent service to our clients by understanding their needs and imbibing best practices for value addition and walk that extra mile for client satisfaction. Our Objective to be an integral part of the client, understanding their needs, requirements and providing apt solutions through ethical business practices
View Contact Details+

Recruiter Name:Deepak

Contact Company:Alpha Management Consultants