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QUALITY ANALYST / CALL MONITORING

1 - 6 YearsChennai

Posted: 34 days ago

Job Description

Hiring Quality Analysts/ Quality Coach (Customer Service) 

Participates in design of call monitoring formats and quality standards.

Performs call monitoring and provides trend data to site management team.

Uses quality monitoring data management system to compile and track performance at team and individual level.

Performs monitors of customer care email responses.

Participates in customer and client listening programs to identify customer needs and expectations.

Provides actionable data to various internal support groups as needed.

Coordinates and facilitates call calibration sessions for call center staff.

Provides feedback to call center team leaders and managers.

Prepares and analyzes internal and external quality reports for management staff review.

Perform other duties as assigned.

If interested kindly forward your updated resume else, feel free to share some references.

Thank you.

Cheers,

Rebecca

7448423793

rebecca@alphaconsultants.in

Alpha_Management_Consultants.



Salary: Not Disclosed by Recruiter
Industry: Banking / Financial Services / Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Coach
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile



PG - Post Graduation Not Required
Doctorate - Doctorate Not Required

Company Profile

Alpha Management Consultants
Alpha Management Consultants is emerging as a leader in HR consultancy services. With a set of young, dynamic and dedicated professionals. Our Vision to provide excellent service to our clients by understanding their needs and imbibing best practices for value addition and walk that extra mile for client satisfaction.
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Contact Details

Recruiter Name:Rebecca

Contact Company:Alpha Management Consultants

Telephone:7448423793