Hiring SUPPORT ENGINEERS [REMOTE DEPLOYMENT]
Job Location: Bangalore, India
Job Title: Remote Deployment Support Engineer
This position will report to the Manager and will be responsible for the planning and remote support of scheduled service activities.
Roles & Responsibilities:
The technical planning and remote Deployment support of scheduled remote deployment activities to include:
o 3PAR OS upgrades
o Patch Installations
o Service Processor Upgrades
o Script Installation on 3PAR systems
Professional communications with customers and service partners when providing remote support of field activities.
Rebooting / servicing a live in productions storage array.
Interfacing with internal and next level teams on problem definition and escalations as needed.
Following all documented field activity processes and procedures.
Interfacing with the service planning team and customers as needed during the field activity planning and scheduling process.
Meeting Customer Satisfaction goals
The ideal candidate must be fluent in English and possess excellent spoken and written communications skills.
Candidate must have a strong commitment to exceptional customer service; and a high level of dedication, enthusiasm, motivation.
This position requires a general knowledge of,
Enterprise Storage & Storage Area Networks
Fiber Channel and Fabric switches
Having a networking, clustering, or database background will be considered a plus for any candidate. This candidate must be a team player and willing to work scheduled shifts as needed.
If interested kindly send your updated resume to the email ID mentioned below.
Feel free to share references!
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Other
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Technical Support Engineer
Employment Type: Permanent Job, Full Time